For Technical Support (7AM – 5PM PST ) or Customer Service call (800)767-2450 between 8AM – 5PM PST
For Parts Department call (714)827-7600 (8AM – 5PM PST)
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Before sending your radio for repair, please contact our Customer Service Department by telephone (extension 1400) or at the e-mail address below. Verify that warranty or billable service is available for your radio. To send in your radio for repair, please pack it carefully. Use the original packing materials, if available, and place it inside an additional box. Ship via UPS, preferably. Insure your shipment for the full replacement value. The shipping address is:
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Vertex Standard USA
Attn: Marine Repair
10900 Walker Street
Cypress, CA 90630
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Please include a cover letter and describe the problem(s) you are experiencing in as much detail as possible. Provide your daytime telephone number, return shipping address (not a P.O. Box number), and your e-mail address, in case we cannot reach you via telephone.
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To follow up on status of a repair, you may also
send e-mail to marineservice@vxstdusa.com.
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